GAO: VA Disability Benefits: Opportunities and Challenges to Modernizing Technology and Adopting AI

What GAO Found The Department of Veterans Affairs (VA) is working to modernize its IT systems to increase efficiency and accuracy of claims processing for disability compensation. However, past GAO reports have found that VA faces long-standing challenges in managing its disability compensation program and implementing innovative technologies. For example, GAO found gaps in VA’s oversight of the quality of exams provided by contracted medical providers and in the management of training for claims processors. Moreover, in 2009, VA began developing an electronic, paperless system called the Vete [gao:lack of transparency]